Security Overview

Security starts with trust

We know your data is sensitive. That’s why we combine enterprise- grade security features with regular audits to ensure that you’re always protected.

Compliance

We ensure Pulpstream meets industry-standard compliance.

Infrastructure

We use industry best practices to provide Pulpstream’s services.

Personnel

We ensure every Pulpstream employee is vetted and trained.

App & development

Our product is built with security and quality top of mind.

Compliance

We comply with global data protection and security frameworks

GLOBAL DATA PROTECTION

SOC 1 & SOC 2 Type II Certified

Pulpstream's SOC 1 and SOC 2 Type II report covers the trust services categories of Security, Confidentiality, and Availability, and is audited annually.

GDPR Compliance

We comply with GDPR as a data processor, and manage the transfer data via Standard Contractual Clauses.

CCPA Compliance

We ensure policies, processes, and controls comply with CPRA and CCPA requirements.

Data & infrastructure security

We're built to secure your most sensitive data

PERSONNEL SECURITY

Secure infrastructure provider

We host all of our data in physically secure, U.S.-based Amazon Web Services (AWS) facilities that include 24/7 on-site security, camera surveillance, and more.

Data encryption in transit & at rest

All data sent to or from Pulpstream is encrypted using TLS, and all customer data is encrypted using AES-256.

Data redundancy and resiliency

Pulpstream’s infrastructure has been designed to be fault tolerant. All databases operate in a cluster configuration and the application tier scales using load balancing technology that dynamically meets demand.

Data Backup and Replication

Pulpstream Database is constantly replicated in multiple AWS Regions across the US. The data is backed up every day and a copy is kept for 90 days.

Strict access controls

Access to all Pulpstream systems is managed through our identity provider, which automates user provisioning, enforces 2FA, and logs all activity.

Server security and monitoring

All servers are configured using a documented set of security guidelines, and images are managed centrally. Changes to the company’s infrastructure are tracked, and security events are logged appropriately.

Personnel security

We hold our employees to the highest standards

MOST SENSITIVE DATA

Formal security policies and incident response plan

Pulpstream maintains a set of comprehensive security polices that are kept up to date to meet the changing security environment. These materials are made available to all employees during training and through the company’s knowledge base.

Strict onboarding and offboardingprocess

Every new hire must pass a thorough background check and attend a “Legal and Security” training course, as well as an InfoSec training course once a year. We instantly disable departing employee’s devices, apps, and access during offboarding via Pulpstream’s IDM and MDM products.

Continuous security training

The Pulpstream Security Team provides continuous education on emerging security threats, performs phishing awareness campaigns, and communicates with employees regularly.

Office security

Pulpstream manages visitors, office access, and overall office security via a formal office security program.

App & development

Our developers keep security top of mind

DEVELOPMENT SECURITY

Penetration testing and bug bounties

We regularly run internal pen tests and partner with reputable security firms to run external pen tests. Additionally, our bug bounty program allows anyone to test our system and report bugs.

Application monitoring and protection

All app access is logged and audited. We also use a wide variety of solutions to quickly identify and eliminate threats, including a Web App Firewall (WAF) and Runtime App Self Protection Agent (RASP).

Development and change management process

Code development is done through a documented SDLC process, and every change is tracked via GitHub. Automated controls ensure changes are peer-reviewed and pass a series of tests before being deployed to production.