As companies shift their focus from internal processes and systems to customer-facing activities, it’s vital to facilitate cross-channel collaboration among employees, partners, customers, and the Internet of Things (IoT). Digital business process automation can make this happen. It helps enterprises transform the way they operate by streamlining workflows to drive critical initiatives. It is transforming companies that want to support emerging digital work patterns, architectures, and devices. In our digital age, innovative businesses must closely collaborate not only internally, but also externally with their customers and partners.