Workers’ compensation claims management can be a time and resource-intensive activity for both employees and HR departments. This is because managing workers’ compensation demands multiple processes like risk management, risk mitigation, and various HR claims management protocols to ensure that injured employees receive benefits.
This also means effectively complying with employment laws that provide protection under collective bargaining agreements like the Family and Medical Leave Act and the Americans with Disabilities Act.
While the traditional HR approach to workers’ compensations can quickly get convoluted, claims management software can help efficiently streamline and better manage workflows to reduce processing times and related costs.
Key benefits of digitizing workers’ compensation management processes
By engaging in low-code, cloud-native application development, enterprises can achieve a lot more by customizing the app to in-house processes. As the application will be customized to meet the specific needs of the organization, it can be key to eliminating any confusion surrounding workers’ compensation claims.
As the whole process can be efficiently managed on a centralized platform with adequate access to all stakeholders, HR departments can benefit by significantly reducing the time and money it costs to process a claim.
This type of cross-platform, mobile application can also play a critical role in preventing injuries. This is because key insights can be rapidly derived from the data collected from IoT devices, wearable technology, and incident histories.
This data can be visualized automatically and quickly communicated to employees along with recommendations on how they can protect themselves. This can even come in the form of training videos and activities embedded within the app.
Additionally, the workers compensation app can also be used as a tool to deliver telemedicine by directing the injured employee to their preferred medical provider. Claims can also be better managed by providing customized alerts. For example, a notification can be delivered via the app when a prescription is ready.
This approach can also eliminate the confusion that surrounds workers’ compensation. The traditional method involved injuries being reported to different parts of the enterprise. What’s more, employees were often unsure about what to report and who to report it to.
This approach also resulted in a lot of inconsistencies when employees filled out the forms. For example, when it came to answering questions about where an accident occurred, some workers may write answers that range from the company’s address to the hospital where they were admitted.
As a result, these mistakes can quickly add to processing times and increase the workload of HR departments trying to push the paperwork through. However, all this can be avoided by taking advantage of automated forms that connect employee data along with witness statements.
Furthermore, once the incident has been reported, it can be immediately accessed by the safety officer, supervisor, HR, and third-party claims administrators. As everything will be organized and accessible on a unified dashboard, future proofing operations for changes in the workforce, technology, or corporate policy will be a seamless experience.
Cloud-native vs. on-premise deployment
As businesses embrace digital transformation, the cloud-native or on-premise deployment of server infrastructure debate usually comes up. A few years ago, the primary concern was security, but this is no longer an issue as cloud vendors have strict security standards to keep sensitive data secure.
When it comes to workers’ compensation, there are some functionality issues that companies will have to consider. While most of the features are generally available on both cloud-native and on-premise solutions, there are some notable differences.
Cloud-native is a better approach for claims management as it provides enhanced mobile accessibility. On-premise deployments often demand third-party clients to enable communication between on-premise software and mobile devices.
As a result, costs can quickly add up while incorporation and effective infrastructure management can get complicated. As more enterprises embrace a bring-your-own-device (BYOD) initiative to accommodate a rapidly evolving workforce, mobility will be key going forward.
Cloud-native claims and incident management software like Pulpstream seamlessly integrates and simplifies enterprise claims management processes. As Pulpstream takes a low-code approach to cloud-native application development, HR departments will be empowered to customize their workers’ compensation process app to meet their predefined requirements.
This is because anyone within the company can engage in app development by taking advantage of Pulpstream’s drag-and-drop development model, without writing a single line of code. Furthermore, workers compensation apps can be built within hours or days, not months, and can be adapted seamlessly as organizational processes evolve.
As a result, when considering the long-term implications of deploying an enterprise workers compensation app, a cloud-native approach can go a long way to help reduce the time and costs associated with processing claims for HR departments across industries.